Pricing for independent hotels and resorts
Three plans, priced in Indonesian rupiah, no per-booking fee and no charge for the OTA commission you avoid. Room and member limits are the only things that scale with you.
Starter
Perfect for small boutique hotels getting started with loyalty programs.
Rp 750,000Rp 525,000/month
30% off list price
- Up to 50 rooms
- 500 loyalty members
- Email automation (5 sequences)
- Silver/Gold/Platinum tiers
- Basic analytics dashboard
- PMS integration (1 property)
- Email support
Growth
For growing resorts that want advanced CRM and behavioral intelligence.
Rp 1,500,000Rp 1,200,000/month
20% off list price
- Up to 300 rooms
- 5,000 loyalty members
- Unlimited email sequences
- Hyper-personalization engine
- Gamification & badges
- CRM with CEI scoring
- Next-best-action AI
- Multi-language support
- Priority support
Pro
For luxury resorts and multi-property groups needing full enterprise features.
Rp 2,500,000Rp 2,000,000/month
20% off list price
- Unlimited rooms
- Unlimited loyalty members
- Everything in Growth
- Multi-property management
- Advanced segmentation
- A/B testing for emails
- Mobile app (iOS + Android)
- Referral program
- Dedicated account manager
- Custom integrations
Pricing questions
Costs are listed in Indonesian rupiah and read live from the pricing configuration, so this page does not go stale when a price changes.
- How much does BaliStay Loyalty cost?
- BaliStay Loyalty starts at Rp 525,000 per month for the Starter plan, which covers properties of up to 50 rooms and 500 loyalty members. The Pro plan is Rp 2,000,000 per month and is uncapped on both rooms and members. All prices are in Indonesian rupiah and billed monthly.
- How do the plans differ?
- Starter covers up to 50 rooms and 500 members with five email sequences and one property. Growth raises that to 300 rooms and 5,000 members and adds unlimited sequences, hyper-personalisation, gamification, CRM with CEI scoring and next-best-action recommendations. Pro removes the room and member caps and adds multi-property management, A/B testing for emails and a referral programme.
- Is there a free trial?
- Yes. Every plan starts with a 14-day free trial, and no card details are required to begin. Getting started goes through a demo request rather than self-service signup, because tenants are provisioned manually by the platform team.
- What counts as a member?
- A member is a unique enrolled guest in your loyalty programme. The limits are on enrolled members rather than on contacts or email addresses sent to, so unsubscribed and suppressed guests do not count against the cap.
- Are the prices really in Indonesian rupiah?
- Yes. All plans are priced and billed in IDR, and no currency conversion is applied at checkout. Figures shown here are read live from the pricing configuration at request time.
- What is not included?
- Payment gateway fees, transactional email delivery beyond the included sequences, and any third-party PMS subscription costs are billed separately by those providers. Channel manager or booking engine contracts with your existing vendors also remain separate.
- Can we pay annually?
- Annual invoicing is arranged through the platform team as part of onboarding rather than as a self-service toggle. Contact us with your room count and target go-live date and we will quote it.